User grievances reported to photo-sharing platform Instagram saw a rise of over 50% to 13,869 in May 2022, according to the Meta's compliance report released on 30th June. The report, released for both Facebook and Instagram, showed that the former saw a 26% rise in user grievances to 835, from 661 in April. Both platforms responded to a 100% of such grievances, the report says. Under the Information Technology (Intermediary Guidelines and Digital Media Ethics code) Rules 2021, significant social media intermediaries (like Meta’s platforms) have to publish periodic reports on the number of user grievances they received, action taken, and the number of content proactively removed by the companies. Apart from the increase in user complaints, in content actions and detection the report shows there was an increase in number of hate speech related content actions as well as proactive removal on Facebook, four-fold increase in violent and graphic content actions on Instagram, among other things. Why it matters? Numbers related to content detection and removals, as shown in such compliance reports, show content moderation trends on these platforms. This gains particular importance in Meta's case as leaked documents have shown that its platforms may have not done enough on those counts previously. It is also important to note that the IT Rules were enacted on 26th May, 2021. The rise in the number of user grievances reported to the two platforms, particularly Instagram, could signal greater adoption as well as awareness of the IT Rules as they complete…
- Here’s what streaming companies revealed in their compliance reports for Oct 2022 December 2, 2022
- FRT-based Digi Yatra project begins in three Indian airports on opt-in basis December 2, 2022
- Spotify CEO calls Apple “Shameless” For Engaging In Anti-Competitive Practices December 2, 2022
- Madhya Pradesh HC Grants State Government 3 Months to Draft and Clear Online Gambling Law: Report December 2, 2022
- Meta’s Nick Clegg Flags Encryption Concerns, Praises India’s Stance On Cross-Border Data Flow December 2, 2022
MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.
The Structure and Style of a Dogma Community: Conspiracy theories and organized Twitter engagement on Sushant Singh Rajput
Studying the 'community' supporting the late Sushant Singh Rajput (SSR) shows how Twitter was gamed through organized engagement
Do we have an enabling system for the National Data Governance Framework Policy (NDGFP) aiming to create a repository of non-personal data?
A viewpoint on why the regulation of cryptocurrencies and crypto exchnages under 2019's E-Commerce Rules puts it in a 'grey area'
India's IT Rules mandate a GAC to address user 'grievances' , but is re-instatement of content removed by a platform a power it should...
Why ‘group privacy’ should be recognised, and how ‘non-personal’ data becomes a regulatory blindspot
There is a need for reconceptualizing personal, non-personal data and the concept of privacy itself for regulators to effectively protect data
Please subscribe to MediaNama. Don't share prints and PDFs.
You May Also Like
Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...
135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...
Twitter takes down tweets from MP, MLA, editor criticising handling of pandemic upon government request
By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...