Bringing you quick updates on the tech space, policy making and digital rights from India and across the globe. HDFC Bank CEO Sashidhar Jagdishan writes to staff on tech issues In a letter to bank employees, HDFC Bank's CEO Sashidhar Jagdishan said that the bank is working with the regulator to overcome some of technical issues it has been facing over the last few months. The bank has seen a total of 5 technical outages in the last 28 months. Jagdishan, who took over from Aditya Puri last October, listed the reasons for each of the technical outages. New Mobile Banking app crash in November 2018: there was unprecedented demand to download its new mobile banking app, which caused a crash. Since then the bank has upgraded the mobile app seven times, which has been smooth without any downtime. Mobile Banking app outage in December 2019: A system upgrade patch, or software upgrade, provided by one of the banks' vendors was faulty, leading to an outage. Outage at Data Centre in November 2020: This was due to third-party human error. The bank has taken several steps to ensure such issues in the future do not occur. Net Banking/Mobile Banking downtime on March 1, 2021: Due to a faulty signature on the HIPS (Host Intrusion prevention software), which led to a slow down on the net-banking and mobile-banking platforms. The issue impacted several global clients of the manufacturer as well. Net Banking/Mobile Banking downtime on March 31, 2020: A hardware component…
