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YES Bank launches Facebook chatbot for employees to disburse loan info

After HDFC Bank, YES Bank has now launched a chatbot on Facebook. Unlike HDFC’s bot however, rather than payments, YES Banks chatbot lets users chat about loan products. The bank has partnered with Gupshup for providing this solution. As of now, the bank has launched the product only for its employees that work with customers directly. It mentions that the initiative will allow its employees to provide details on any loan products without having to memorize the features, pricing, eligibility criteria etc., and makes it easier to train the bank’s sales staff. It’s not clear if the bank intends to make the chatbot publicly available, but it seems likely given the information it provides is basically the details and eligibility criteria. The service currently provides information about if users are eligible for certain loans or not. Loans covered include personal,…

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