wordpress blog stats
Connect with us

Hi, what are you looking for?

TRAI to telcos: submit call drop plan of action; Airtel has top call drop complaints


The Telecom Regulatory Authority of India (TRAI) has asked all telecom operators to submit a report on the action they’re taking to deal with call drops by 31 July, reports NDTV. TRAI’s letter to the telecom companies stated that it was necessary for service providers to ‘undertake a special drive for radio frequency optimisation, analyse the reason of call drops and take appropriate steps’. The TRAI benchmark allows a call drop rate of less than 2%.

Dropped call reimbursement: Last month, the Department of Telecom suggested to TRAI that telecom operators could provide free minutes in talk time to consumers whose calls drop. The DoT also said that it had asked TRAI to build a ‘disincentive’ mechanism in order to reduce the number of call drops that consumers face. In case telcos did not adhere to TRAI’s service quality benchmark, they should be levied with a penalty, the department added.

TRAI tested through its monitoring devices: In April, TRAI was working on a set of service quality benchmarks which included call drops, billing, complaint redressal time and time taken to attend customer calls, in order to take stricter action against telcos who did not follow it. TRAI had carried out a 3 month pilot to test call drops and got new devices which would monitor call drops across all telcos in the country.

Top call drop complaints against Airtel: In the same breath, Airtel became the number one operator whose call drop complaints (31) flooded the TRAI this year (up to 30 June), followed by Vodafone (17) , Idea Cellular (10) and BSNL (10), ET reported. This was the response given by Telecom minister RS Prasad to the Lok Sabha. Reliance Communications had 8 complaints, MTS had 2 and Aircel and Tata had one each for the same period.

According to the data released by the Cellular Operators Association of India (COAI), Airtel added the highest number of GSM connections in June 2015, taking its connection base to 230.66 million. Idea Cellular added 1.62 million connections in June, taking its connection base to 162.07 million. Airtel added 1.21 million connections in June, taking its connection base to 230.66 million.

Advertisement. Scroll to continue reading.

Mobile number portability requests and rollout: Earlier this month, Airtel, Vodafone and Reliance started implementing mobile number portability (MNP). Note that porting requests were submitted for 3.24 million connections in the month of May 2015, according to the TRAI. These were up 2.26% from 3.16 million porting requests reported in April 2015. India had a total mobile connection base of 975.78 million connections (868 million active) as of May 2015. India doesn’t yet have number portability across service areas, the deadline for which has been extended to July 2015.

Image Credit: Flickr user Meghana Kulkarni

Written By

I'm a MediaNama alumna from 2015-16 (remember TinyOwl?) now back to cover e-services like food and grocery delivery, app based transport and policies, platforms and media in India.

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.



India and US come to terms on how to deal with the equalisation levy in light of the impending Global Tax Deal.


Find out how people’s health data is understood to have value and who can benefit from that value.


The US and other countries' retreat from a laissez-faire approach to regulating markets presents India with a rare opportunity.


When news that Walmart would soon accept cryptocurrency turned out to be fake, it also became a teachable moment.


The DSCI's guidelines are patient-centric and act as a data privacy roadmap for healthcare service providers.

You May Also Like


Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...


135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...


Rajesh Kumar* doesn’t have many enemies in life. But, Uber, for which he drives a cab everyday, is starting to look like one, he...


By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...

MediaNama is the premier source of information and analysis on Technology Policy in India. More about MediaNama, and contact information, here.

© 2008-2021 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ

Subscribe to our daily newsletter
Your email address:*
Please enter all required fields Click to hide
Correct invalid entries Click to hide

© 2008-2021 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ