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TRAI to telcos: submit call drop plan of action; Airtel has top call drop complaints

The Telecom Regulatory Authority of India (TRAI) has asked all telecom operators to submit a report on the action they’re taking to deal with call drops by 31 July, reports NDTV. TRAI’s letter to the telecom companies stated that it was necessary for service providers to ‘undertake a special drive for radio frequency optimisation, analyse the reason of call drops and take appropriate steps’. The TRAI benchmark allows a call drop rate of less than 2%. Dropped call reimbursement: Last month, the Department of Telecom suggested to TRAI that telecom operators could provide free minutes in talk time to consumers whose calls drop. The DoT also said that it had asked TRAI to build a ‘disincentive’ mechanism in order to reduce the number of call drops that consumers face. In case telcos did not adhere to TRAI’s service quality benchmark,…

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I'm a MediaNama alumna from 2015-16 (remember TinyOwl?) now back to cover e-services like food and grocery delivery, app based transport and policies, platforms and media in India.

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.

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