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“We don’t have different warranty policies for online & offline purchases” – Asus India

Asus India does not have any different warranty policy with respect to online shopping portals and its post sales services are the same for both online or offline purchases, the company has told Medianama. Asus India also mentioned that it doesn't intend to "portray online purchasing in bad light". Last week, a BGR India report had alleged that Asus is denying warranty services to customers for products bought from Flipkart. It said that Asus was offering warranty as per the serial number or date of manufacture instead of the date of purchase, which is the normal practice. It also said that if a customer wants to avail warranty from the date of purchase, they would have to go through a protracted approval process administered by Asus. This issue came up when a Nexus 7 tablet, that is manufactured by Asus on behalf of Google, purchased from Flipkart by a BGR India employee stopped working. The tablet apparently was only 10 months old but still the warranty was denied by Asus and the employee was informed that he had to go through an approval process. A Flipkart spokesperson told BGR India that they usually contact the manufacturer once a product is sold to update the warranty for the product. In this case they had made a mistake and not informed Asus, and hence the tablet’s warranty as per Asus’ record had expired. Flipkart reiterated this stance to Medianama. Asus India also told Medianama that in this particular case the customer was unable to produce the invoice which led to warranty being determined based on date of manufacturing. The company said -…

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