Update: Amazon India's statement to us (below), that "All products sold on Amazon.in through our sellers are genuine" appears to be contradicted by comments left on Amazon.in by verified customers. Allegedly, a fake Xiaomi Power Bank was being sold on Amazon.in. Ashish Jain writes in the comments: "The product I recieved is fake. No 20 digit code for verification and several other conclusive signs of its being a fake product. I Xiaomi India customer care and inquire about their product generally. I was told by them that every original product has 20 digit verification code which shows its originality." Other comments by verified users: here, here and here. We've written to Amazon to inquire about their process for verification of goods. (Hat Tip: NT Balanarayan) Earlier: As we reported last week, many consumer brands, including Lenovo, Dell, HP, Toshiba, Asus, Nikon have issued statements vaguely hinting that they might not honor warranties on products sold through e-commerce stores/marketplaces. Some have issued generic warnings against online purchases, while others, like Dell, LG, Toshiba, Netgear and Sony have warned against buying from any unauthorized reseller. Gionee has decided to not honor warranties, and QuickHeal even took Flipkart to court. We contacted some of the the major e-commerce marketplaces, and asked them thee basic questions for warranties, based on inputs that we sought from Ankur Singla of Akosha.com: Question 1. Have you come across any instances where manufacturers have refused to honor warranty agreements with consumers who buy products from your website? How have…
News
Here’s what Amazon, Ebay, Flipkart, Snapdeal and others said about honoring e-commerce warranties in India
Please subscribe to MediaNama. Don't share prints and PDFs.
You May Also Like
News
Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...
Advert
135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...
News
By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...
News
Rajesh Kumar* doesn’t have many enemies in life. But, Uber, for which he drives a cab everyday, is starting to look like one, he...