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Telecom Operators Launch Number For Refund On Unwanted VAS

On February 1, 2013, telecom operators launched a new service for consumers, allowing them to register complaints about wrongful activation of Mobile value added services (VAS), reports PTI (via Timesofindia). This was something which was mentioned in a recent conference call. Subscribers can now call 155223 to register a complaint about wrongful activation of VAS, albeit, within 24 hours of activation of the service. If they take more than 24 hours, they would not be entitled to a refund. Trying It Out We're the number on telcos (that we're subscribed to; share your experience in the comments please), to check if it has been implemented. - Airtel (Delhi): works - Vodafone (Delhi): works - LOOP Mobile (Mumbai): the number works. - Idea Cellular (Mumbai): hasn't been implemented - Idea Cellular (Delhi): works Why This Has Been Launched This deployment follows a TDSAT Verdict, wherein in November 2012, it had dismissed telecom operators’ petition against TRAI’s order which directed them to take explicit consent from subscribers before activating value added services (VAS) on their mobile numbers. The tribunal had provided three months to the operators to implement TRAI’s order on VAS, failing which the regulator TRAI will be allowed to take necessary action against these operators. TRAI Guidelines In July 2011, TRAI had issued directions that telcos must seek explicit permission from subscribers through SMS, email, FAX or in writing within 24 hours of the activation of any value added service and charge the consumer only if the confirmation is received from him for such value added service,…

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