Exclusive: Bangalore One, Karnataka government’s e-governance initiative will formally launch two of its digital enabled ‘service on wheels’ buses next week. We chanced upon one of the buses in Bangalore today. All the Business-to-consumer and Government-to-consumer services currently available to the customers at the Bangalore One centres will be available on these buses that will be moving around the city. Bangalore One was launched as a PPP in association with CMS Computer Ltd. in 2005.

Services offered

These buses will move around residential areas enabling citizens to make online payments of their bills right at their doorstep. Customers have the option of making payments via cheque, cash and even cards on these buses. Each bus will be staffed with one operator for each of the four counters and one accountant or manager who will accompany them.

The 34 services currently provided by Bangalore One includes B2C services like Airtel, Vodofone, Tata phone bill payments, flight, hotel, movie, events bookings, dish tv payments etc. and G2C services like BSNL mobile and landline bills, property tax, water, electricity payments, RTO, insurance premium payments etc.

Although, Aadhar registration will soon be introduced at the Bangalore One centres, this service will not be available on these buses.

Launched as a one stop shop to make bill payments, Bangalore One currently has about 87 centres in the city with 68 of them being main centres providing 24×7 service to the customers while others are mini centers that are open from 8AM to 8PM. On an average a main centre like the one outside the National Games Village, Bangalore records about 700-800 payments daily, sometimes even 1000.

Mini-centres like the one in Austin Town records around 1,200 payments in a day and around 22,000 payments in a month. The same initiative also has its service centres in 7 other districts of Karnataka including Mysore, Gulbarga, Hubli-Dodabelapur, Davanegere, Bellary, Belgaum and Mangalore provides the same B2C and G2C services under the name – Karnataka One.

Bus routes and timings

Similar to the newspaper announcements made for planned power cuts in the city, newspapers will also carry information about the bus route for the service on wheels keeping the citizens informed. Depending on the size of each area, the bus may remain in an area anywhere between a couple of days to a whole week. The bus timings will be 9.30AM to 6PM. For a start, these two buses will run in select areas in the city. Depending on the citizen response to this service, more buses will be introduced in the future.

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