In an exchange of letters with Facebook, the Telecom Regulatory Authority of India (TRAI) has said that it was not able to reach out to respondents who sent a message in support of Free Basics via Facebook's email campaign. Readers will remember that TRAI had said it would write back to people who used Facebook's template and redirect them to the consultation paper and answer specific questions in it. TRAI had written to Facebook on 7th January, saying it was unable to reach out to people as the comments had come from the domain names 'facebook.com' and '@supportfreebasics.in'. The regulator has also shown that the emails it had sent to the domain names to reach out to users have bounced back. (source). "As these users had not communicated any valid communication address, TRAI was unable to communicate with them directly. Therefore, you were requested to communicate TRAI's text to all such users immediately so that they could comment on specific questions raised in Consultation Paper." TRAI said. Facebook, on the other hand, had written to TRAI on January 6th saying that it was unable to reach out to people who had responded via missed call as Facebook did not have their email ids on record. TRAI wrote back to Facebook saying that it expected Facebook to find ways to reach out to the users. "Even if you did not have their emails, you could certainly communicate the message through SMS text or other means and would have guided them the URL of the Consultation Paper…
