The Department of Telecom has suggested to TRAI that telecom operators could provide free minutes in talk time to consumers whose calls drop, reports ET. The DoT also said that it has asked TRAI to build a ‘disincentive’ mechanism in order to reduce the number of call drops that consumers face. In case telcos did not adhere to TRAI’s service quality benchmark, they should be levied with a penalty, the department added. TRAI monitored call drops with its devices In April, the TOI had reported that TRAI was working on a set of service quality benchmarks which included call drops, billing, complaint redressal time and time taken to attend customer calls, in order to take stricter action against telcos who did not follow it. A Trak report mentioned that the TRAI had carried out a 3 month pilot to test call drops and had also gotten hold of new devices which would monitor call drops across all telcos in the country. Mobile towers do not cause radiation: Prasad The ET report said that telcos were stating scarcity of spectrum as well as blocks in the mobile tower installations in residential areas due to radiation problems as reasons for call drops. Another ET report quoted Union minister for telecom Ravi Shankar Prasad as saying that cellular towers did not pose a threat to residents nearby due to lack of evidence and therefore telcos could not use that as an excuse for not installing new towers. In February, Prasad had said that lack…
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