E-commerce company Infibeam has launched a SaaS-based logistics services aggregation platform called ShipDroid, which will help merchants deliver packages throughout the country. The platform enables e-commerce merchants to integrate with various courier service providers in India, while maintaining uniformity of entire logistics/fulfillment process across all courier partners. Merchants signing up on the platform can deliver goods to over 20,000 pincodes across 600 cities, in the country. The service is currently integrated with Infibeam’s BuildaBazaar and to use it merchants have to enable the setting in BuildaBazaar. Merchants can pick the courier provider to be used for a delivery, and then print and paste its shipping labels on the packaged product. A pickup boy is then dispatched by the company to pick up the courier and deliver it. The package can be tracked by merchants using ShipDroid’s website. Merchants can also choose from variety of delivery commitment SLAs and modes of delivery. They can also opt for how the package will be delivered, by surface, rail or air mode and choose between express delivery time or regular delivery time. However, in case a customer is not happy with a product, there is no return facility yet. Other than this, the platform also offers automatic AWB management, goods pick up in ‘one click’, unified tracking interface for all couriers, cash on delivery support, account and billing management and post shipping customer support. This is an interesting initiative by Infibeam as small merchants can use the platform to use multiple courier companies for…
