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India Post Partners Infosys To Offer Online Services In Rural Areas


UntitledInfosys has partnered with India Post to develop and manage a Service Delivery Platform (SDP) that will allow more than 130,000 rural post offices to offer online services.

While the financial details of the partnership were not disclosed, the company said that this platform will also manage more than 130,000 handheld devices used by rural post office employees to distribute social benefits under the National Rural Employment Guarantee Act and process Electronic Money Orders. Additionally, Infosys will also help India Post in its Rural Systems Integration (RSI) program.

The company said that this platform will be developed by using its in-house solutions like mConnectTruSync and Finacle Inclusion. mConnect is an enterprise solution which enables mobile services for websites and eCommerce platforms, while TruSync is a data synchronization solution, which syncs data from different database systems present in mobile devices, desktops, and Web services and Finacle Inclusion solution enables banks to offer various banking products and services like Mobile banking, e-banking and direct banking among others to the underbanked and unbanked population.

Financial Services: Prior to this tie-up, Infosys had partnered with India Post in August 2012, to develop financial services operations and end-user experience for more than 200 million banking customers across urban and rural India, which included a large base of insurance customers.

under IndiaPost’s Financial Service System Integration program. The entire project was expected to cost around Rs 700 crore and was divided into 8 contracts out of which Infosys had won one of the contract worth Rs 100 Crore.

For the same, the company had claimed that it would be installing 1,000 ATMs for India Post and implementing an Electronic Content Management system to manage documents generated as part of India Post’s financial operations. It’s not clear as to what is the status of this project.

Other developments

In July 2012, the Department of Post had partnered with the state-run BSNL to launch the pilot run of the mobile money transfer service in Punjab, Bihar, Delhi and Kerala Circles. In November 2012, the service was launched in all regions where pilots were going on.

Reliance Communications, the Reliance ADAG owned telecommunications service provider, had announced that it has signed a contract with the Department of Post, to host their servers over a 3000 sq.ft space at Dhirubhai Ambani Knowledge City in Navi Mumbai.

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