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IRCTC announces tie-up with Swiggy for food delivery services

The service from the tie-up will initally be launched at Bengaluru, Bhubaneswar, Vijayawada and Visakhapatnam railway stations

What’s the news: Indian Railway Catering and Tourism Corporation (IRCTC) announced a tie-up with Swiggy foods to supply and deliver pre-ordered meals through IRCTC e-catering portal, as per IRCTC’s stock exchange filing. The service will first be made available at Bengaluru, Bhubaneswar, Vijayawada and Visakhapatnam railway stations. This is the second tie-up between IRCTC and a food aggregator in the last two years.

In 2023, IRCTC collaborated with Zomato to provide food to railway passengers ordering via its e-catering portal at New Delhi, Prayagraj, Kanpur, Lucknow, and Varanasi railway stations. Before that, IRCTC partnered with online food aggregators like ZoopIndia and Dominos PizzaPizza Hut and KFCfoodpandaTravelkhanaHello Curry, etc. Of these, IRCTC approached the courts over food aggregators  TravelKhana and RailYatri for providing “unauthorized” services in 2019.

Partnering with IRCTC generally allows aggregators to expand their customer base, especially beyond major urban centers. The latter half of 2023 wasn’t in Swiggy’s favour with news of GST demands levelled on the company (along with Zomato) over delivery fees and a social media controversy over the platform’s bill breakup. It’ll be interesting to see how the tie-up helps the company in the future.

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I'm interested in the shaping and strengthening of rights in the digital space. I cover cybersecurity, platform regulation, gig worker economy. In my free time, I'm either binge-watching an anime or off on a hike.

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