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Quick Take: Why WhatsApp’s new screen sharing feature is going to be a problem for the company

The feature gives way to new worries for users, especially those who are not particularly tech-savvy, as scammers might now be able to access valuable information by viewing the victim’s screen.

Image Source: WhatsApp/Meta

WhatsApp on August 9 began rolling out a new feature that allows users to share their screen during a video call. While at first this seems like a harmless and useful feature (that’s already available in video conferencing apps like Zoom, Google Meet, or Microsoft Teams), screen sharing could be WhatsApp’s biggest problem in the hands of scammers, as pointed out by a Twitter user:


WhatsApp is unfortunately one of the most popular means to carry out scams. Now imagine if the scammer had a new option to view the victim’s screen, giving them first-hand access to sensitive information. For example, imagine a scammer calling a non-tech-savvy relative of yours on WhatsApp and convincing them to do a KYC verification to keep their bank account active (a very popular scam technique that preys on the fear of people losing access to their money). Then, in an offer to help, the scammer asks your relative to share the screen to make the process faster. The scammer can direct your relative to show any of their sensitive details including OTPs, bank account details, passwords, etc.

Article continues below ⬇, you might also want to read:

Scams through remote viewing and screen sharing are not new. In fact, many financial and banking apps on Android won’t work if the device has remote viewing apps like TeamViewer or AnyDesk installed. An example of this is Paytm, which in 2020 began alerting users to uninstall remote viewing apps before continuing to use the app.


Source: Reddit

Another example is the SBICard app:

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