wordpress blog stats
Connect with us

Hi, what are you looking for?

India announces guidelines to curb fake reviews on e-commerce platforms

The Department of Consumer Affairs and the Bureau of Indian Standards (BIS) have launched a framework for curbing fake reviews in e-commerce

What's the news: India's Department of Consumer Affairs, along with the Bureau of Indian Standards (BIS), on November 21 launched "the framework for safeguarding and protecting consumer interest from fake and deceptive reviews in e-commerce," a press release from the Department stated. Titled the Indian Standard (IS) 19000:2022 "Online Consumer Reviews — Principles and Requirements for their Collection, Moderation and Publication," the standard will be applicable to all online platforms that publish consumer reviews, the release states. Why does this matter: Reviews are important to the e-commerce shopping experience because buyers cannot physically view or examine a product. But paid and fake reviews degrade trust in the system and could be harmful to consumers. These guidelines could help curb this issue by introducing a better moderation process, but to what extent these guidelines will be effective remains to be seen. Guidelines will be voluntary at first, mandatory later on: "The standard will initially be voluntary for compliance by all e-commerce platforms. BIS will also develop a Conformity Assessment Scheme for the standard to assess compliance," the Department stated. However, it could be made mandatory later on and violation of the standards "may be considered as an unfair trade practice or violation of consumer rights and a consumer may submit such grievances to the National Consumer Helpline, Consumer Commissions or the CCPA," the Department added. What do the standards prescribe: BIS is expected to publish the standards on November 25, when the standard goes into effect, but here are some provisions outlined in the press release: Guiding…

Please subscribe/login to read the full story.
Written By

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.

Views

News

Studying the 'community' supporting the late Sushant Singh Rajput (SSR) shows how Twitter was gamed through organized engagement

News

Do we have an enabling system for the National Data Governance Framework Policy (NDGFP) aiming to create a repository of non-personal data?

News

A viewpoint on why the regulation of cryptocurrencies and crypto exchnages under 2019's E-Commerce Rules puts it in a 'grey area'

News

India's IT Rules mandate a GAC to address user 'grievances' , but is re-instatement of content removed by a platform a power it should...

News

There is a need for reconceptualizing personal, non-personal data and the concept of privacy itself for regulators to effectively protect data

You May Also Like

News

Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...

Advert

135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...

News

By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...

News

Rajesh Kumar* doesn’t have many enemies in life. But, Uber, for which he drives a cab everyday, is starting to look like one, he...

MediaNama is the premier source of information and analysis on Technology Policy in India. More about MediaNama, and contact information, here.

© 2008-2021 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ

Subscribe to our daily newsletter
Name:*
Your email address:*
*
Please enter all required fields Click to hide
Correct invalid entries Click to hide

© 2008-2021 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ