Here's an overview of the compliance reports published by "significant social media platforms" which are mandated by Rule 4(1)(d) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The government has indicated that it is not happy with the current grievance redressal mechanism and wants to remedy it by introducing a government-appointed committee, whose order would supersede that of a company's grievance officer. This committee will look into content moderation-related matters if a user is not happy with the decision of an intermediary's grievance officer, the new IT rules amendment says. Minister of State for Electronics and Information Technology, Rajeev Chandrashekhar painted a bleak picture of the current grievance redressal process and said "lakhs" of complaints are waiting to be resolved. However, the reports shared by social media companies don't post such a bad picture. For instance, Instagram and Facebook's grievance officers received merely 1,115 and 587 reports in September, and 100% of the reports were responded to. Similarly, WhatsApp's grievance officer only received 666 reports, while Twitter's officer received 157 requests. It remains unclear how the minister claims lakhs of disputes to be in the pipeline when the combined complaints received by grievance officers for the month of September are less than 3,000 and the companies seem to have responded to those as well. Here are the details about the compliance report. WhatsApp In September, the company's grievance officer received 666 reports from the government and the users. WhatsApp took action against 23 of the…
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