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Streaming companies continue to comply with grievance disclosures under IT Rules, 2021 even when not legally required

Companies in the OTT streaming space comply with IT Rules 2021 on user ‘grievances’ despite pending legal challenges

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Major social media companies have been publishing grievances they receive under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 for more than a year now. It is starting to seem like major over-the-top (OTT) platforms are now following suit. As many as 11 grievances were received by Netflix in August 2022 as per the disclosure made by the company. Netflix said that it disposed of six complaints whereas five of them are pending disposal, according to a copy of the report published by the company. The streaming platform had received 28 grievances in June 2022 but it is not clear as to what these complaints were about given that the nature of these complaints remains confidential. [caption id="attachment_169325" align="alignnone" width="880"] Source: Netflix[/caption] Furthermore, Netflix revealed that four of the six complaints it disposed of were not related to Code of Ethics stipulated under the IT Rules, 2021. However, it added that two of these complaints were related to it. It is interesting to note that Netflix rejected both of the complaints it received, which were related to Code of Ethics, and did not take any action to resolve them, the report disclosed. What about India’s largest streaming platform: On the other hand, Disney+ Hotstar received only three complaints in August 2022 out of which one was dismissed by the Grievance Officer. The platform also revealed that it has two grievances which are yet to be addressed at the end of the month. It must be noted that…

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I cover several beats such as Crypto, Telecom, and OTT at MediaNama. I can be found loitering at my local theatre when I am off work consuming movies by the dozen.

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