What's the news: The Competition Commission of India (CCI) on September 9 issued an advisory to cab aggregators (CAs) like Ola and Uber recommending that they adopt self-regulatory measures to address issues like surge pricing and lack of transparency. The advisory is the result of the observations made in CCI's market study on the cab aggregators market in India. Why does this matter: The lack of transparency in how ride-hailing platforms calculate fares especially surge pricing, among various other issues, has been a frequent complaint by consumers and drivers and has been under the lens of the government for a while now. In May this year, the Ministry of Consumer Affairs (MCA) warned cab aggregators of strict action if they did not improve their policies. While a self-regulatory mechanism might not address all the concerns, it might be the first step in that direction. What issues should the self-regulatory mechanisms cover: "While any anti-competitive conduct of CAs may attract enforcement action, the CAs are advised to adopt self-regulatory measures to address information asymmetry and transparency concerns," CCI note while suggesting the following: Fare calculation: Cab aggregators must clearly disclose on the app (for both consumers and drivers) a general description of various components of total fare and a break up of the total so as to appropriately reflect the surge component. This suggestion could be because there have been repeated complaints about the lack of information on the algorithm used by the company to charge different fares for the same route from two individuals. Surge pricing: Aggregators…
- How much money was seized by the Indian state while investigating illegal loan apps? February 8, 2023
- Publishers Aren’t ‘Intermediaries’, IT Ministry Says: What Does This Mean for India’s Online Gaming Laws? February 8, 2023
- You can now use PhonePe UPI to pay in UAE, Singapore, Nepal and Bhutan February 8, 2023
- Wikipedia ‘Unblocked’ in Pakistan, PM Forms A Committee To Regulate ‘Objectionable’ Content February 8, 2023
- Explained: What is the feud over ownership between Binance and WazirX? February 8, 2023
MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.
India's smartphone operating system BharOS has received much buzz in the media lately, but does it really merit this attention?
After using the Mapples app as his default navigation app for a week, Sarvesh draws a comparison between Google Maps and Mapples
The regulatory ambivalence around an instrument so essential to facilitate data exchange – the CM framework – is disconcerting for several reasons.
The provisions around grievance redressal in the Data Protection Bill "stands to be dangerously sparse and nugatory on various counts."
Please subscribe to MediaNama. Don't share prints and PDFs.
You May Also Like
Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...
135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...
Twitter takes down tweets from MP, MLA, editor criticising handling of pandemic upon government request
By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...