The Central Consumer Protection Authority (CCPA) issued notices to India’s two most prominent ride-hailing platforms— Ola and Uber— over allegations of unfair trade practices and violation of consumer rights, as per a government press release. As many as 2,482 and 770 complaints were registered by consumers from all over the country against Ola and Uber respectively between April 1, 2021, and May 1, 2022, according to data from the National Consumer Helpline (NCH). The government also provided a break-up of the nature of grievances, showing that most of them were listed under the ‘Deficiency in Services’ category. It includes issues such as: Lack of response from customer support Driver’s refusal to accept online payment and insistence upon cash Charge of a higher fee despite operating on the same route previously at a lower cost Unprofessional driver behaviour Driver’s refusal to switch on AC despite the companies’ promise of an AC ride Recently, cab aggregators have come under fire for a deteriorating quality of service which drivers say is on account of the rising fuel prices and stagnant fares. The notice indicates that things have come to a head where government intervention is necessitated; it may also lead to a marginal improvement in the resolution of these consumer grievances. What are the issues raised in the CCPA notice? The companies have been asked to respond to these notices within 15 days, according to a PTI report. The government underscored some of the issues raised in its notice: Gaps in grievance redressal: Ride-hailing platforms…
- Jade Lyngdoh on Content Moderation in Non-English Languages | Meta India Tech Scholars 2021-22 February 1, 2023
- Why is a global approach to crypto regulation needed, according to India’s Economic Survey? February 1, 2023
- Budget 2023: Top Tech Policy Takeaways from Nirmala Sitharaman’s Speech February 1, 2023
- Everything You Need to Know About the India-US Critical and Emerging Technology Initiative February 1, 2023
- RS Sharma, key person for Aadhaar and Co-WIN projects, steps down as Chief of National Health Authority of India February 1, 2023
MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.
India's smartphone operating system BharOS has received much buzz in the media lately, but does it really merit this attention?
After using the Mapples app as his default navigation app for a week, Sarvesh draws a comparison between Google Maps and Mapples
The regulatory ambivalence around an instrument so essential to facilitate data exchange – the CM framework – is disconcerting for several reasons.
The provisions around grievance redressal in the Data Protection Bill "stands to be dangerously sparse and nugatory on various counts."
Please subscribe to MediaNama. Don't share prints and PDFs.
You May Also Like
Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...
135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...
Twitter takes down tweets from MP, MLA, editor criticising handling of pandemic upon government request
By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...