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Ola threatens to sue if customer doesn’t erase social media posts

The tussle has sparked questions about EVs and data ownership.

Ola Electric has warned a customer of legal action if he does not delete his social media posts that criticise the e-scooter manufacturer within 24 hours, according to a Moneycontrol report. This was, in turn, a response to Balwant Singh's notice urging Ola to take down the telemetry data (generated by his son's scooter) that the company had posted online. It further denied breaching Singh's privacy as he himself had made his identity public by complaining on Twitter. The dispute arose when Singh alleged that his son Reetam had met with an accident because of a fault in the Ola S1 Pro’s regenerative braking system. Many on Twitter raised serious concerns about the safety of Ola scooters, and then the company invited more criticism by publicly sharing the speed and braking data of a customer. Ola Electric has found itself in hot water with complaints of delayed deliveries and malfunctioning e-scooters gaining traction on social media. The company recently recalled over 1,400 units. Meanwhile, fake accounts on Twitter are looking to build a positive narrative around Ola by trolling anyone who criticises the company, Mint reported. The notice to Balwant Singh can be seen as Ola doubling down on its critics by hinting at a potential lawsuit. Telemetry data is not personal: Ola The telemetry data posted online is not legally considered "personal" as it does not contain any personally identifiable information or sensitive personal information of Reetam Singh, Ola said in its response. It added that the telemetry data does not…

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