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Instagram beats own record on number of user complaints in a month

Here’s what they complained about the most in March 2022.

Instagram saw 1,150 user grievances in the month of March, surpassing February’s 1,050 grievances, according to a compliance report released by Meta. The maximum share of user grievances (593) concerned fake profiles that were impersonating users.  The photo and video sharing platform provided the appropriate tools for resolution in 556 out of 1,150 grievances. “These include pre-established channels to report content for specific violations, self remediation flows where they can download their data, avenues to address account hacked issues etc,” the report said. Instagram reviews the grievance but doesn't take any action if the reported content: doesn't violate any of its policies, lacks sufficient information, provides feedback, involves a dispute with third parties, or is no longer present on the platform. "Of the other 594 reports where specialized review was needed, we reviewed content as per our policies, and we took action on 20 reports in total. The remaining 574 reports were reviewed but may not have been actioned due to the reasons explained above." — Meta compliance report.  As per Rule 4(1)(d) of the IT Rules 2021, significant social media intermediaries are required to publish periodic transparency reports. However, loopholes exist in the Rules which do not provide social media platforms with a standardised structure to follow in their compliance reports. As a result, these reports end up being a complete mess. For example, the method of user reporting of content that involves the least amount of friction for users (simply clicking on the post and reporting it directly) bypasses the specific contact form that Facebook…

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