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Ministry warns cab aggregators against ‘unfair’ practices

Both Ola and Uber raised trip fares in major cities last month.

Cab aggregators like Uber, Ola, Meru, and Rapido have been warned of strict action by the Ministry of Consumer Affairs (MCA) conditional on an improvement in their policies, according to a PTI report. The cab aggregators had been summoned by the MCA on May 10 after users complained about the increase in fares, cancellation charges, etc. The aggregators have been asked to submit information about their policies around surge pricing, data storage, and algorithms. The government may also issue an advisory against unfair practices by cab aggregators, the report added. Last month, several cab aggregators had hiked their fares in multiple cities by as much as 15-16 percent, citing rising fuel prices. The issue of surge pricing, however, has always been a thorn in the government's relationship with cab aggregators. Fares differ from new user to old user "Complaints on the Jago…

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