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Misleading fares and statements may turn costly for Uber in Australia

It’s competition watchdog claims users got taken for a ride.

Uber Cab aggregator

At a time when Indian users are facing exorbitant prices and bizarre conditions while plying in Uber cabs, the aggregator has gotten into some legal trouble in Australia. "Uber has admitted that it breached the Australian Consumer Law by making false or misleading statements in cancellation warning messages and Uber Taxi fare estimates, and has agreed to make joint submissions with the ACCC to the Court for penalties totalling $26 million to be imposed," the Australian Competition and Consumer Commission said in a statement on April 26. While the Australian Federal Court will decide whether the penalties sought are appropriate, the statement revealed that Uber misled customers from 2017 to 2021. “Digital platforms like Uber need to take adequate measures to monitor the accuracy of their algorithms and the accuracy of statements they make, which may affect what service consumers choose.…

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I cover health technology for MediaNama but, really, love all things tech policy. Always willing to chat with a reader! Reach me at anushka@medianama.com

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