Twitter received a total of 1,478 grievances up till March 25 this year and took action against 1,996 URLs based on these grievances, the company's Transparency Reports for the months of January, February, and March reveal. Out of the 1,478 grievances, 244 are appeals against account suspension, 65 are related to general questions about Twitter accounts, and the remaining are requests to take down content under various categories (breakdown below). Twitter has also proactively suspended 1,16,679 accounts for posting content related to child sexual exploitation and terrorism activity in the same period. The platform disclosed these figures as required by the IT Rules, 2021, which states that significant social media intermediaries have to publish periodic compliance reports with details like the number of user grievances, amount of content actioned, and proactively-detected content. A noticeable trend in these reports is the month-over-month increase in both: the number of grievances received and the number of URLs actioned. Also, the highest number of grievances have consistently been in relation to abuse or harassment. Category-wise breakdown of complaints received by Twitter's Grievance Officer December 26, 2021 to January 25, 2022 Total grievances: 127 Total number of URLs actioned: 455 URLs "Illegal Activities" includes requests related to money laundering, gambling, hacking, doxxing, or similar issues, Twitter said in its footnote. In addition to the above, Twitter processed 109 grievances appealing account suspensions, of which the company overturned 2 of the account suspensions. The platform also received 39 requests related to general questions about Twitter accounts during this reporting period.…
