Instagram received 1,050 user grievances through its grievance redressal officer, its highest since the IT Rules 2021 were enacted, while Facebook reported 478 user grievances in February 2022, according to Meta’s compliance report. Both platforms have responded to all the grievances, the report revealed. As for Instagram, the report showed that it provided tools for users to resolve their issues in the case of 561 grievances. "These include pre-established channels to report content for specific violations, self remediation flows where they can download their data, avenues to address account hacked issues etc," the report said. "Of the other 327 reports where specialized review was needed, we reviewed content as per our policies, and we took action on 162 reports in total. The remaining 489 reports were reviewed but may not have been actioned due to the reasons explained above." — Meta compliance report The report defined ‘content actioned’ as a photo, video, or text post that was either removed, covered with a warning label, or otherwise actioned. Meanwhile, proactive detection rate is a measurement of the content that’s been actioned by platforms without users flagging it. In India, significant social media intermediaries (like Facebook and Instagram) are required to publish these reports under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. These reports are a reflection of the number of user grievances received, action taken, content proactively removed by platforms, etc. Drawing trends from their content moderation efforts is important given that leaked documents have shown that Meta’s platforms…
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