Google recorded a total of 30,065 complaints in February 2022, bucking the trend of increasing complaints by registering fewer than 3,000 complaints compared to January 2022 (33,995 complaints), according to a compliance report published by the company. The tech giant, being a significant social media intermediary, has published monthly reports under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The February figure reflects the total number of complaints received from individual Indian users. “These complaints relate to third-party content that is believed to violate local laws or personal rights on Google's SSMI platforms,” Google explained. A majority of these complaints (96.1%) are related to copyright issues. Moreover, the company also receives requests alleging trademark violation (297 complaints) and defamation (197 complaints), among other things. The report does not include requests made by the government. [caption id="attachment_159296" align="aligncenter" width="237"] Source: Google[/caption] The compliance reports are an indicator of how major social media companies deal with user complaints. They shed light on issues plaguing an average user and the action taken by the platform to address these issues. Removal actions taken by Google Google took action against 93,067 items based on the complaints received by it. The company explained that a URL in a single complaint is considered an individual "item" so a single complaint may highlight multiple URLs. This is why the action taken by the company is thrice the number of total complaints. [caption id="attachment_159297" align="aligncenter" width="222"] Source: Google[/caption] Given that there was a drop in…
- SVAMITVA scheme: Only 60% of villages in India digitally mapped since 2020 February 8, 2023
- U-WIN in Himachal Pradesh: India’s pilot project to digitise vaccination records gains ground February 8, 2023
- Explainer: Meet the new ChatGPT-powered Microsoft Bing search engine and Edge browser February 8, 2023
- Why Does the Indian Govt Think Twitter’s Challenge to its Blocking Orders Lacks Bite? February 8, 2023
- Nearly 4,000 videos ordered to be removed off YouTube by India’s health ministry: Report February 8, 2023
MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.
India's smartphone operating system BharOS has received much buzz in the media lately, but does it really merit this attention?
After using the Mapples app as his default navigation app for a week, Sarvesh draws a comparison between Google Maps and Mapples
The regulatory ambivalence around an instrument so essential to facilitate data exchange – the CM framework – is disconcerting for several reasons.
The provisions around grievance redressal in the Data Protection Bill "stands to be dangerously sparse and nugatory on various counts."
Please subscribe to MediaNama. Don't share prints and PDFs.
You May Also Like
Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...
135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...
Twitter takes down tweets from MP, MLA, editor criticising handling of pandemic upon government request
By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...