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Bad food may lead to barring of ordering for a restaurant on Zomato: Report; MediaNama’s Take

This policy is expected to go live on April 18th 2022.

Zomato

Zomato may ‘temporarily disable’ online ordering from restaurants if a custom raises concern regarding the quality of food, an Economic Times report said. This policy is expected to go live on April 18th 2022. According to the report, Zomato sent an email advisory to restaurants which said, “Any complaint raised by an end customer regarding the quality of food or beverage, which can potentially cause serious harm to the customer’s health or well-being will be classified as ‘severe food quality complaint'.” Additionally, the advisory said that “Depending on the nature of the complaint, you may be temporarily disabled from online ordering with Zomato till a third-party (Food Safety and Standards Authority of India (FSSAI) approved inspection of your premises is completed. The entire cost of such inspection will be borne by the restaurant.” Complaints regarding the serving of pre-packaged food…

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Among other subjects, I cover the increasing usage of emerging technologies, especially for surveillance in India

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.

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