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Instagram received a record number of user grievances in January, latest compliance report shows

As per the IT Rules 2021, social media intermediaries must proactively identify and remove information among other requirements.

Instagram received 1,037 user grievances through its grievance redressal officer, it's highest since the IT Rules 2021 were enacted, while Facebook reported 911 user grievances (its second-highest so far) in January 2022, according to Meta's compliance report. Both platforms have responded to all the grievances, the report revealed. The number of child endangering, sexually exploitative, and nude content that was actioned on Instagram as well as content related to terrorism and bullying actioned on Facebook, significantly shot up in this reporting period. The proactive detection rate for these categories stayed between 84.5% and 99.6%. Compared to December 2021, there was a drop in the amount of content related to suicide (and self injury) and spam on Facebook as well as Instagram content related to terrorism, drugs, and violence, that saw some form of action. The report defined ‘content actioned’ as a photo,…

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I cover health technology for MediaNama but, really, love all things tech policy. Always willing to chat with a reader! Reach me at anushka@medianama.com

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