Popular instant messaging platform WhatsApp banned over 2 million accounts linked to Indian numbers in December 2021, according to its latest compliance report. In the same month, WhatsApp restored 23 banned accounts in response to requests made by users through its grievance officer. Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, social media intermediaries, like WhatsApp, have to publish monthly compliance reports showing the number of grievances received as well as the amount of content that was proactively detected and taken down. WhatsApp has become a medium for the spread of misinformation in India, according to several news reports. A recent investigation also reported that there was a proliferation of inauthentic behaviour among its users. Data from compliance reports give an indication of WhatsApp's content moderation efforts in India. User grievances received over safety issues and ban appeals According to the report, WhatsApp received 528 user grievances through email or post to its grievance officer. Out of this, it responded to 34 grievances, most of which were ban appeals while one fell under the category of 'Other support'. It denotes requests which cannot be consistently classified otherwise, the report said. In November, WhatsApp had received 602 grievances from Indian users, and it responded to 36 of them - all of which appealed bans imposed on accounts. Here's a category-wise breakdown of all grievances: [caption id="attachment_155473" align="aligncenter" width="402"] Source: WhatsApp compliance report[/caption] User grievances related to product support and safety are redirected to the app's in-built reporting feature…
- ‘The Liver Doctor’ X account suspended following defamation case by Himalaya Wellness Corporation September 29, 2023
- Bombay HC to Pronounce Judgment on Fact Check Amendment on December 1st, Stay on Notification to Continue Until Then September 29, 2023
- Here’s how web publishers can opt out of Google crawlers scraping website data to train AI models September 29, 2023
- Parliament Standing Committee Calls For A Monitoring Group To Check Technological Readiness For Digital Education Projects September 29, 2023
- IT Ministry May Shelve Self-Regulatory Bodies for Online Real Money Gaming Until Inter-Ministerial Views “Harmonised”: Report September 29, 2023
MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.
Factors like Indus not charging developers any commission for in-app payments and antitrust orders issued by India's competition regulator against Google could contribute to...
Is open-sourcing of AI, and the use cases that come with it, a good starting point to discuss the responsibility and liability of AI?...
RBI Deputy Governor Rabi Shankar called for self-regulation in the fintech sector, but here's why we disagree with his stance.
Straw man fallacy: IT Ministers’ defence of government exemptions in data protection law misses the point
Both the IT Minister and the IT Minister of State have chosen to avoid the actual concerns raised, and have instead defended against lesser...
The Central Board of Film Certification found power outside the Cinematograph Act and came to be known as the Censor Board. Are OTT self-regulating...
Please subscribe to MediaNama. Don't share prints and PDFs.
You May Also Like
Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...
135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...
Twitter takes down tweets from MP, MLA, editor criticising handling of pandemic upon government request
By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...