“Ola drivers will now see approx drop location & payment mode before accepting a ride,” read a tweet by co-founder of Ola Cabs Bhavish Aggarwal. He added that he was trying to address the second-most popular question posed to him about the app with this move. https://twitter.com/bhash/status/1473293225154658305 Driver cancellation is one of the most common pain points highlighted by customers on social media. Many are vexed by the double whammy of delays and cancellation fees charged by the app. https://twitter.com/Alka_Dhupkar/status/1473095913744728073 However, it remains to be seen whether this resolves the issue as the drivers would call customers to enquire about their drop location earlier whereas now they can cancel the ride easily without having to call them. Why do drivers cancel? Most cancellations are a way to avoid the high commission structure of ride-hailing apps, according to a report in Entrackr. Ola and Uber drivers have long been struggling to make enough money, the report added. A driver interviewed by Entrackr informed the website that if he manages to convince five to seven passengers to cancel their ride on the app, he can easily make an additional Rs 300-400 every day which adds up to Rs 9,000-Rs 12,000 a month. Many drivers are also not comfortable with modes of payment other than cash which is also one of the reasons reportedly behind the cancellations. https://twitter.com/r_sriram07/status/1473326635210272771 [gravityform id="1" title="true" description="true"] Also read: Ola acquires GeoSpoc, a platform that could improve its mapping in real time Ola, Uber drivers say they are…
