"The revenues of Urban Company depend on the fees charged from us. Despite this, we have been ill-treated and exploited time and again," Urban Company Partners of Delhi NCR wrote in an official list of demands published by the All India Gig Workers Union on October 12. The workers have been on strike over 'exploitative and opaque terms'. In the list of demands, the workers demanded a transparent commission system and more flexibility in choosing their pace of work. In response, Urban Company has decided to cater to some of their demands. Gig workers from Swiggy, Zomato, Ola, and Uber have routinely raised their voice over exploitative work conditions in the gig economy. It is only recently that Indian gig workers in home services have begun highlighting their grievances with the Urban Company's terms and conditions. What are Urban Company workers demanding? Here are the main demands of the workers: Commission structure: "Currently, commissions are not deducted in a transparent or rule-based manner," the letter says. The workers have demanded a tiered commission system, where UC charges fixed percentages depending on order size, and no commission exceeds 20% for any transaction. Flexibility: The workers demanded 4 penalty-free cancellations per month for all partners. They also demanded that cancellation from workers with a 24-hour notice attract no penalty. Existing workers should also be allowed to pause their ID for personal reasons without incurring rejoining fees or having to re-open their account, the workers demanded. ID blocking: Blocking IDs, the gig work term for…
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Urban Company cedes some ground to workers pushing for better pay and working conditions
The list of demands compiled under the All India Gig Workers Union included a transparent commission system.
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