The association contended that mishandled food packaging and delays in delivery should not be attributed to sellers. The Federation of the Hotel and Restaurant Associations of India (FHRAI) submitted that the e-commerce rules should explicitly cover online travel aggregators like MakeMyTrip, food aggregators like Zomato, dining reservation services like DineOut, and ticketing platforms like BookMyShow. The association also suggested additional duties and liabilities that must be placed on these platforms. Background: The government on June 21 proposed amendments that give the existing Consumer Protection (E-Commerce) Rules, 2020 more teeth. The changes include new rules to address abuse of FDI regulations, the establishment of a grievance redressal mechanism, new display and labelling criteria for foreign goods, the prohibition of flash sales, restrictions on promotions, fall-back liability, among other things. Read: Summary of the proposed amendments to E-Commerce Rules, 2020 Why it matters? The FHRAI represents over 50,000 hotels and…
