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Jio traffic jumps during COVID-19 second wave, crosses 2 exabytes; user adds stays stable

Although user growth grew considerably in this quarter, the company faced challenges due to the pandemic and subsequent economic disruptions to the supply chain.

Key Takeaways

  • Jio customers consumed over 2 exabytes of data during Q1FY22, a significant quarter-on-quarter (QoQ) boost from 1.6EB, attributable at least partly to the second wave of the COVID-19 pandemic; the year-on-year (YoY) increase in data consumption was around 38%. This translates to over 2 million terabytes consumed by Jio users over the last three months.
  • Per-user data consumption stood at 15.6GB a month, compared to 13.3GB a month in the previous quarter.
  • Average Revenue Per User stood at Rs 138.4, barely moving from the previous quarter when it stood at Rs 138.

Source: Reliance Industries Limited

Revenue flat, but healthy user adds

Operating revenue has barely picked up over the last year, even getting a bit depressed in the quarter ended March, before the second wave. Reliance blamed the lackluster QoQ pick-up in growth on the abolition of the Interconnect Usage Charge, a system where telcos used to pay each other a metered fee for calls placed on each other’s network. The “like-for-like growth” ignoring this impact, Jio said, was 19.3%.

Source: Reliance Industries Limited

User growth, on the other hand, grew considerably, likely outpacing rivals Vi and Airtel:

Source: Reliance Industries Limited

COVID-19 challenges

The company said that it had trouble scaling fixed broadband and TV subscriptions during the second wave, in spite of telecom being an essential activity — this may perhaps be due to trouble in supply chain management and shuttering of associated businesses

The COVID-19 pandemic and related economic disruptions have delayed execution of:

  • Challenges in the ramp-up of customer additions for Homes & Enterprises
  • Delay in incremental monetisation of Connectivity and Digital platforms — Reliance Presentation

Growth of fixed broadband: While overall the business suffered from some impact due to COVID-19, home broadband consumption thrived. “Average home consumes almost 300 GB of data per month and trending upwards,” the company said. It also said that the company now has over 3 million JioFiber customers. That translates to a 13% market share less than five years after its launch in an internet service provider market that is far more competitive than the telecom market.

Financial Snapshot — Q1FY22

  • Revenue: Rs 18,952 crore (up ~19% YoY)
  • EBITDA: Rs 8,892 crore (up 21.3% YoY)
  • Net Profit: Rs 3,651 crore (up from Rs 2,520 crore YoY)

Source: Reliance Industries Limited

Press Release and Results | Presentation

Also read: 

Written By

I cover the digital content ecosystem and telecom for MediaNama.

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.



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