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Consumer Protection (E-Commerce) Rules, 2020

Members Call: Consumer Protection (E-Commerce) Rules, 2020; July 1, 2021

This video, from a members-only call we hosted on July 1, 2021, discusses amendments proposed to the Consumer Protection Rules, 2020, and the impact of these rules going ahead.

What we’ve covered:

  1. Labelling and display criteria for imported goods
  2. Establishment of a grievance redressal mechanism
  3. Data disclosure for cross-selling
    1. Chief Compliance Officer
    2. Nodal contact person
    3. Resident Grievance Officer
  4. Ban on flash sales
  5. Fall-back liability
  6. Changes to address abuse of market power
  7. FDI-related changes
    1. Defining related parties and associated enterprises
    2. What’s a marketplace e-commerce model?
    3. What’s an inventory-based e-commerce model?
    4. What is an e-commerce entity?
  8. Changes to address preference to certain sellers
  9. The potential impact of proposed changes
  10. What have stakeholders been saying?

The presentation deck may be downloaded here.

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