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Akamai outage took down major services globally, including Zomato and Paytm

The disruption that affected several websites such as Times of India, State Bank of India, and Swiggy, is not uncommon as a similar incident took place last year when AWS went down.   An outage at Akamai, the Content Delivery Network (CDN), took down large swathes of the internet on Thursday evening. CDNs are companies that websites small and large rely on to have their traffic distributed worldwide, and are an essential piece of the web's architecture. In the Thursday incident reported by Akamai, the company cited an "issue with the Edge DNS service". The Verge reported that affected services included the Times of India, Airbnb, Delta, and British Airways. Hindustan Times reported that websites and apps of the State Bank of India, Paytm, and Zomato were affected too. Around one hour after the issue emerged, Akamai said at 5:09pm UTC (10:39pm IST), "This incident has been mitigated." What happened: DNS is a service that lets internet users' devices map domain names to the actual webpages that they want to access. Edge services are essentially servers and associated processes that are located closer to users. In this instance, it seems like Akamai's edge services malfunctioned everywhere and made it impossible for users to access webpages that are distributed from there. Why this matters: The internet runs on CDNs, but little is known about the industry, which only has a handful of large players, including Google Cloud, Amazon Web Services, Cloudflare, and Akamai, among others. Any downtime at these companies has…

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