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Glitches mar new Income Tax portal launch

taxes, calculator

After scores of users faced glitches while accessing the newly-launched Income Tax portal, Union Finance Minister Nirmala Sitharaman urged Infosys and its chairman Nandan Nilekani to fix the issues on the website. The new Income Tax portal which went live at 8.45 pm on Monday was aimed to be a 'user-friendly portal' that would provide a 'seamless experience to taxpayers'. However, soon after its launch users started complaining that the website was not getting loaded; that transactions were getting stuck and so on. In some cases, according to screenshots shared on Twitter, when a user typed in the PAN code of their company in the portal, the website threw up an error message saying: "As you are a minor, you are not authorised under the law to register and carry out legal functions as per Income Tax Act..." Error code was also shown when a user typed in their password, claimed another Twitter user. Taking cognisance of such complaints, Sitharaman on Tuesday morning said, "The much awaited e-filing portal 2.0 was launched last night 20:45hrs. I see in my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided." https://twitter.com/nsitharaman/status/1402147151606476801   Later Nilekani replied to Sitharaman and assured in a tweet that the issues will be resolved. "The new e-filing portal will ease the filing process and enhance end user experience. @nsitharaman ji, we have observed some technical issues on day one, and are working to resolve them. @Infosys…

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