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Twitter appoints interim grievance redressal officer in India

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By Aihik Sur and Aroon Deep During the hearing of a petition filed against Twitter that alleged non-compliance with the Information Technology (Intermediary Guidelines and Digital Ethics Code) Rules, 2021, the social media platform on Monday told the Delhi High Court that it has appointed a grievance redressal officer in line with the new rules, reports by the PTI, Bar and Bench said. MediaNama was able to verify from Twitter's website that the company has appointed Dharmendra Chatur, a partner designate from the law firm representing Twitter at the Delhi High Court, as an interim grievance redressal officer. The help document on Twitter's website did not include Chatur's name the last time the page was archived by the Internet Archive, on January 30. According to the report by Bar and Bench, Senior advocate Sajan Poovayya appearing for Twitter told Justice Rekha Palli that the entity which falls under the significant social media intermediary (SSMI) category under the new IT Rules, has appointed a GRO by a letter. The new rules require SSMIs to comply with additional due diligence such as appointing a chief compliance officer, nodal contact person, resident grievance officer. The petition regarding non-compliance was filed on Friday by advocate Amit Acharya, a Twitter user himself, who claimed that he was unable to find details of a resident grievance officer on the microblogging platform's website. "They were given 3 months to implement the rules but Twitter ignored them. In place of a grievance redressal officer based in India, Twitter…

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Among other subjects, I cover the increasing usage of emerging technologies, especially for surveillance in India

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.

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