By Aihik Sur and Aroon Deep During the hearing of a petition filed against Twitter that alleged non-compliance with the Information Technology (Intermediary Guidelines and Digital Ethics Code) Rules, 2021, the social media platform on Monday told the Delhi High Court that it has appointed a grievance redressal officer in line with the new rules, reports by the PTI, Bar and Bench said. MediaNama was able to verify from Twitter's website that the company has appointed Dharmendra Chatur, a partner designate from the law firm representing Twitter at the Delhi High Court, as an interim grievance redressal officer. The help document on Twitter's website did not include Chatur's name the last time the page was archived by the Internet Archive, on January 30. According to the report by Bar and Bench, Senior advocate Sajan Poovayya appearing for Twitter told Justice Rekha Palli that the entity which falls under the significant social media intermediary (SSMI) category under the new IT Rules, has appointed a GRO by a letter. The new rules require SSMIs to comply with additional due diligence such as appointing a chief compliance officer, nodal contact person, resident grievance officer. The petition regarding non-compliance was filed on Friday by advocate Amit Acharya, a Twitter user himself, who claimed that he was unable to find details of a resident grievance officer on the microblogging platform's website. "They were given 3 months to implement the rules but Twitter ignored them. In place of a grievance redressal officer based in India, Twitter…
- Quick Take: ChatGPT has revived the debate about AI taking away jobs January 31, 2023
- MediaNama Daily: Will this truth last forever? January 31, 2023
- India’s Health Stack: Plans for “Single Source Of Truth” January 30, 2023
- Twitter plans to limit permanent account suspensions on its platform January 30, 2023
- What’s the deal with Andhra Pradesh’s new family doctor system? January 30, 2023
MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.
India's smartphone operating system BharOS has received much buzz in the media lately, but does it really merit this attention?
After using the Mapples app as his default navigation app for a week, Sarvesh draws a comparison between Google Maps and Mapples
The regulatory ambivalence around an instrument so essential to facilitate data exchange – the CM framework – is disconcerting for several reasons.
The provisions around grievance redressal in the Data Protection Bill "stands to be dangerously sparse and nugatory on various counts."
Please subscribe to MediaNama. Don't share prints and PDFs.
You May Also Like
Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...
135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...
Twitter takes down tweets from MP, MLA, editor criticising handling of pandemic upon government request
By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...