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Free Software Movement of India’s Twitter account locked over picture of CERT-in complaint

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The Free Software Movement of India's Twitter page has been locked, Y Kiran Chandra, FSMI's Secretary General, said on Tuesday. This means the account can't post any tweets. The reason: FSMI uploaded a copy of a complaint letter about an alleged data breach at the grocery delivery company BigBasket, and Twitter locked the handle — for 'posting private information' — until the tweet is removed. The handle is still visible, minus that tweet. The letter was dated November 11, 2020. "It has been over a month & we have not received any acknowledgement from @IndianCERT on our complaint to investigate Big Basket data breach. CERT-In is required to acknowledge citizen complaints in 2 days and resolve it in under 30 days according to its citizen charter," FSMI said in the now-deleted tweet. We have reached out to Twitter for comment. FSMI, founded in 2010, describes itself as a "national coalition of various regional and sectoral free software movements operating in different parts of India." FSMI Secretary General Chandra told MediaNama, "We have decided not to delete the tweet as there is nothing private in it. We have gone for an appeal." He added, "This action of twitter is of serious concern, where it did not bother to take our view or disclose on what private information exists in our tweet." MediaNama reviewed the letter, which only contains one piece of something that could be construed as personal information: a public-facing email ID of the Public Grievance Officer of the Indian…

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I cover the digital content ecosystem and telecom for MediaNama.

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.

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