One important thing to note here is that WhatsApp has made no commitment towards reviewing the changes to its policy. So far, it has only insisted that it will allow users more time so that they properly understand the policy.
WhatsApp also said that enabling business on the platform was among the ways it could afford keeping the app free. “We charge businesses to provide customer service on WhatsApp – not people. Some shopping features involve Facebook so that businesses can manage their inventory across apps. We display more information directly in WhatsApp so people can choose if they want to engage with businesses, or not,” the company said.
WhatsApp’s policy changes had left many a users concerned, which saw a massive migration to apps like Telegram and Signal. However, in the blog post, WhatsApp hit out at both of these apps, without actually naming them. “We’ve seen some of our competitors try to get away with claiming they can’t see people’s messages – if an app doesn’t offer end-to-end encryption by default that means they can read your messages,” WhatsApp said in a possible reference to Telegram, where users have to initiate secret chats for end-to-end encryption.
In a possible reference to Signal, WhatsApp said, “other apps say they’re better because they know even less information than WhatsApp. We believe people are looking for apps to be both reliable and safe, even if that requires WhatsApp having some limited data.”