On Friday night, MediaNama tried sending some messages on the platform, but delivery of these messages failed. The app also showed a notification saying that “Signal is experiencing technical difficulties. We are working hard to restore service as quickly as possible”.
Messages started getting delivered at around 10:30 AM on Saturday for some users. However, these results weren’t uniform. Some features seemed to be working for some users, while for others, message delivery was still failing at the time of publishing. For instance, some users weren’t seeing read receipts even after the recipient had read the message.
“We have been adding new servers and extra capacity at a record pace every single day this week nonstop, but today exceeded even our most optimistic projections,” Signal tweeted on Friday, during the outage.
Signal is experiencing technical difficulties. We are working hard to restore service as quickly as possible.
— Signal (@signalapp) January 15, 2021
An Advocate has also filed a case in the Delhi High Court against these updates, calling it an “absolute violation” of the right to privacy, claiming it gives the company a 360-degree profile of a person’s online activity.