Calls made to the Delhi Police’s emergency response support system (ERSS), the 112 helpline, are a treasure trove of data for the law enforcement agency. Electronic data — gathered from 15,000 daily calls made to emergency helpline numbers and which is retained forever — is used by the police to map crimes and generate insights from the process. This data runs the engine that is the Crime Mapping, Analytics and Predictive System (CMAPS). DCP (Operations and Communications) S.K. Singh, a veteran of command room operations who has been in charge of the emergency helpline for ten years, calls the ERSS’s command centre the “nerve centre” of Delhi. The 200 calls received within a span of 10 minutes on March 2 about rumours of violence in Khyala, an area in West Delhi, prompted Delhi Police to mobilise its “whole force” because of which the situation could be controlled within an hour, Singh said. The single emergency helpline number — 112 — was launched by Minister of State for Home Affairs G. Kishan Reddy on September 25, 2019 along with the new 6-storey ERSS facility in Shalimar Bagh. Throughout the pandemic, the facility has run at full capacity, fielding calls related to labour migration, starvation, social distancing, Singh said. The Crime Mapping, Analytics, and Predictive System (CMAPS) The Delhi Police uses the Crime Mapping, Analytics, Predictive System (CMAPS), developed by the Indian Space Research Organisation (ISRO). This system helps it identify and map crime patterns. “Suppose I want to know how many…
- How many crypto exchanges registered with India’s FIU following government notification? March 21, 2023
- Why is Twitter’s move to withhold accounts amid internet shutdown in Punjab problematic? March 21, 2023
- RTI: No details on how many entities have complied with CERT-In’s cybersecurity directions March 21, 2023
- Flipkart Not Required to Take “Action” on Copyright Complaints Under Platform Regulation Rules: Delhi HC March 21, 2023
- RTI: Indian govt says registration on U-WIN “not compulsory” yet for vaccination, but is the information public? March 21, 2023
MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.
Amazon announced that it will integrate its logistics network and SmartCommerce services with the Open Network for Digital Commerce (ONDC).
India's smartphone operating system BharOS has received much buzz in the media lately, but does it really merit this attention?
After using the Mapples app as his default navigation app for a week, Sarvesh draws a comparison between Google Maps and Mapples
In the case of the ‘deemed consent' provision in the draft data protection law, brevity comes at the cost of clarity and user protection
The regulatory ambivalence around an instrument so essential to facilitate data exchange – the CM framework – is disconcerting for several reasons.
Please subscribe to MediaNama. Don't share prints and PDFs.
You May Also Like
Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...
135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...
Twitter takes down tweets from MP, MLA, editor criticising handling of pandemic upon government request
By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...
Rajesh Kumar* doesn’t have many enemies in life. But, Uber, for which he drives a cab everyday, is starting to look like one, he...