On September 7, Ruchit Kapadia couldn’t access his email. He was able to send emails, but not receive them. Kapadia works in Mumbai at his family’s garment export company, DKK Exports, and administers the bulk of his business through email. “My business has come to a standstill, because I can’t access my email,” he lamented. Since all his clients are based abroad, email is the only formal way he has of communicating with them. It’s the only way he can send invoices, take orders, and negotiate with buyers. Upon investigating, he found out that his company’s lease over his business’s domain, dkkexports.com, had expired on August 13. “I didn’t receive any renewal notice [for the domain name], because the registered email ID is a VSNL email ID, and VSNL doesn’t exist anymore,” he said. But his registrar, that is, the…
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