Earlier (July 1, 2020 12:36 am): A number of users were automatically logged out of the Aarogya Setu app and asked to re-register with all their personal information on the app’s 90th day (June 30). Those who tried to re-register also faced issues. Few users got the message “Service Unavailable” while others got the message “Unable to Evaluate your Risk Status”. The app’s official Twitter account also acknowledged the issue.
Some users have reported login errors on Aarogya Setu. Our technical teams are on the job. We will be back soon. Sorry for the inconvenience.
— Aarogya Setu (@SetuAarogya) June 30, 2020
The app’s grievance officer, R.S. Mani, the deputy director-general of National Informatics Centre (NIC), told MediaNama that the team is currently looking into the issue. “We are just working on it, we are also getting some complaints,” he said. We asked him if data could have been wiped out since it was the 90th day of the app, as many were speculating on Twitter. He said that “absolutely nothing” of this sort has happened.
Since a number of private and government institutions have made the app mandatory to access services, including going to work, many people expressed their worry about not having a working app and how they would access services, including flights because of it. We are contacting the users who have faced the issue to know when they downloaded the app. At least one of them has said that they downloaded the app about one week after it was launched on April 2. On Android, the app was last updated on May 29 (a couple of days after its code was open sourced) while on iOS, the app was last updated on June 6.