Going ahead, Zoom will increase the capacities of its own data centres, double down on new use cases that include education, telemedicine, and tele-health, expand hiring plans for the rest of the year, and invest in R&D to focus on security, CEO Eric Yuan and CFO Kelly Steckelberg said in Q1FY20 earnings call earlier this morning (IST). Given the spate of security incidents related to Zoom, Yuan said that the company's top priority is to "keep the service up, double down, triple down on the privacy, security issues", especially as video conferencing becomes a "mainstream service". For both "prosumers and consumers or enterprise customers", the company has to maintain "a very consistent experience", Yuan said. The challenge is easily letting consumers use security features that are already there for enterprise customers, he said. But, end-to-end encryption may only be available to business and enterprise users: “So we want to give to at least the enterprise customer or business customer [end-to-end encryption]. Free users, for sure, we don't want to give that [end-to-end encryption], right? Because we also want to work it together, see if this with FBI, with local law enforcement, in case some people they use Zoom for the better purpose, right?” — Zoom CEO Eric Yuan Company to focus on R&D in security: In its focus on security and innovation, Zoom's R&D expense increased 66% YoY to 421 million, but was only 6% of the total revenue, lower than Q1FY19 because of topline growth, CFO Kelly Steckelberg said. In…
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