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Almost 2,000 complaints against online food delivery services received in FY2020

Number of complaints against online food ordering and delivery services have almost doubled in FY2020 compared to FY2019, figures disclosed by the Ministry of Consumer Affairs, Food and Public Distribution in Rajya Sabha revealed. Between April 2018 and March 2019, 1,053 complaints were registered with the National Consumer Helpline while 1,955 complaints have already been registered between April 2019 and January 2020. The Minister of State Danve Raosaheb Dadarao did not reveal which services were most complained against. [caption id="attachment_211687" align="aligncenter" width="488"] Courtesy: Rajya Sabha[/caption] Dadarao also said that the Food Safety and Standards Authority of India (FSSAI) had noted instances of "sale of sub-standard food being delivered through online food delivery service platforms". He told the Upper House that FSSAI takes up such matters with the Commissioner of Food Safety of the respective states/UTs as according to the Food…

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