wordpress blog stats
Connect with us

Hi, what are you looking for?

, , ,

Telcos take steps to keep users from losing call, SMS services after TRAI request

Airtel and Vodafone extended the validity of their prepaid packs for a section of their users after after TRAI requested telcos to do so. “Airtel has extended the prepaid pack validity for over 80 million customers till April 17th, 2020. All these customers will continue to get incoming calls on their Airtel mobile numbers even after the validity of their plan is exhausted,” the company said in a release. Vodafone said in its release that it implemented a similar extension for 100 million customers on feature phones. The latter said it was also adding ten rupees in talktime to these customers’ accounts. The extension comes as the COVID-19 pandemic has forced shops offering recharges to shut.

“These 80 million customers effectively cover all under-privileged households on the Airtel Network. These special measures will particularly benefit migrant workers and daily wage earners who may have been impacted due to the nationwide lockdown to combat COVID-19. All other customers on Airtel’s network are already recharging their accounts using online platforms,” Airtel added, indicating that users buying more sizeable data plans will not be receiving an extension for the moment.

Airtel has over 300 million customers in India, so this extension should affect around a fourth of them. It is unclear how Airtel determined which customers are in need of the extension, while Vodafone clearly said only feature phone users would receive an extension on their recharges.

BSNL has extended users’ SIM card validity, IT Minister Ravi Shankar prasad told ANI, along with a 10 rupee credit for subscribers to make outgoing calls.

Telcos “are required to take necessary steps as deemed fit including extending the validity period to ensure that all prepaid subscribers can enjoy uninterrupted services during the period of lockdown,” TRAI’s letter had said, telling the operators to get back to the regulator on implementation “on priority basis”.

Advertisement. Scroll to continue reading.

Jio offers extended free calling

Jio hasn’t extended data packs, but offered JioPhone users free calling and texting, the Hindustan Times reported.

Update: Vodafone has also extended some subscribers’ plan validity; this article has been updated to reflect this.

Update 2: BSNL and Jio have also taken steps to keep users from losing connectivity, but have done so differently. The story and headline have been updated to reflect this.

Written By

I cover the digital content ecosystem and telecom for MediaNama.

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.

Views

News

When news that Walmart would soon accept cryptocurrency turned out to be fake, it also became a teachable moment.

News

The DSCI's guidelines are patient-centric and act as a data privacy roadmap for healthcare service providers.

News

In this excerpt from the book, the authors focus on personal data and autocracies. One in particular – Russia.  Autocracies always prioritize information control...

News

By Jai Vipra, Senior Resident Fellow at Vidhi Centre for Legal Policy The use of new technology, including facial recognition technology (FRT) by police...

News

By Stella Joseph, Prakhil Mishra, and Yash Desai The Government of India circulated proposed amendments to the Consumer Protection (E-Commerce) Rules, 2020 (“E-Commerce Rules”) which...

You May Also Like

News

Rajesh Kumar* doesn’t have many enemies in life. But, Uber, for which he drives a cab everyday, is starting to look like one, he...

News

By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...

Advert

135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...

News

Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...

MediaNama is the premier source of information and analysis on Technology Policy in India. More about MediaNama, and contact information, here.

© 2008-2021 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ

Subscribe to our daily newsletter
Name:*
Your email address:*
*
Please enter all required fields Click to hide
Correct invalid entries Click to hide

© 2008-2021 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ