Since its inception on January 31, 2019, the RBI’s Ombudsman for Digital Transactions has disposed about 44% of all the complaints it received. Of the 1,254 complaints the ombudsman received between January 31 and October 31, it disposed 556. This information was received in an RTI response by Twitter user @logic. The RTI response didn’t have a month-wise breakdown for number of complaints received and disposed for the period from January to June 2019. However, the total number of complains related to digital payments received and disposed during that period stands at 532 and 434, respectively. Here is a month-wise breakdown: Month Number of complaints received Number of complaints disposed January 31-June 30 532 434 July 170 47 August 151 44 September 227 27 October 174 4 There seems to have been a steep decline in the number of complaints…
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