wordpress blog stats
Connect with us

Hi, what are you looking for?


Apple quietly takes down customer review section from its web store

Apple has quietly removed customer reviews from its web stores in the US, UK and Australia, according to AppleInsider. The outlet noted that the change was made on November 17. MediaNama has verified the development; the current version of the AirPods web page doesn’t show reviews, but its archived version from November 5 does.

Similarly, a November 17 archive of the Apple Pencil page did not have the customer reviews section, whereas the archived page dated November 16 does, AppleInsider said. The product had received several 1 star and 2 star ratings, as is evident from the archive.

At the moment, we don’t know why Apple decided to do away with customer reviews especially because the review section is among the most useful features on any e-commerce platform. Several people make their purchase decisions based on the feedback from other people. Nothing explains this anti-transparent move by Apple. Also, since Apple tightly controls its sales, the Apple website is the most common e-platform from where users buy Apple products.

While users can learn about popular Apple products such as the iPhone or Macbook from elsewhere, such as YouTube reviews, there might not be enough information elsewhere on less popular products and accessories. The Verge noted that Apple’s Lighting to headphone jack converter had more than 700 1-star ratings which now won’t be visible to prospective customers anymore.

Since customer reviews have been disabled from its web stores in the US, UK and Australia means, that in all likelihood, this is not an accident, but a choice made my Apple. We haven’t heard back from Apple despite repeated emails. Apple sells products in India via third-party resellers and not via its web store.

MediaNama’s mission is to help build a digital ecosystem which is open, fair, global and competitive.



By Rahul Rai and Shruti Aji Murali A little less than a year since their release, the Consumer Protection (E-commerce) Rules, 2020 is being amended....


By Anand Venkatanarayanan                         There has been enough commentary about the Indian IT...


By Rahul Rai and Shruti Aji Murali The Indian antitrust regulator, the Competition Commission of India (CCI) has a little more than a decade...


By Stella Joseph, Prakhil Mishra, and Surabhi Prabhudesai The recent difference of opinions between the Government and Twitter brings to fore the increasing scrutiny...


This article is being posted here courtesy of The Wire, where it was originally published on June 17.  By Saksham Singh The St Petersburg paradox,...

You May Also Like


According to the IT Rules, any platform with more than 50 lakh registered Indian users is a significant social media intermediary. With 75 crore...

MediaNama is the premier source of information and analysis on Technology Policy in India. More about MediaNama, and contact information, here.

© 2008-2021 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ

Subscribe to our daily newsletter
Your email address:*
Please enter all required fields Click to hide
Correct invalid entries Click to hide

© 2008-2021 Mixed Bag Media Pvt. Ltd. Developed By PixelVJ