Reliance Jio launched Artificial Intelligence (AI) based video call assistant (bot) service which, according to the company, will let businesses automate customer support and other communications. This was built in partnership with Radisys, a U.S based subsidiary of Reliance Industries. The service was demonstrated at India Mobile Congress 2019, which is organised by the Department of Telecommunication (DoT) and Cellular Operators Association of India (COAI). An individual has dial a number via a 4G phone call and does not need to install any additional application, said Jio. Once a user dials the number, he/she sees a video chat option and is greeted by a pre-recorded video message from a human. Following this, the user can ask questions to the assistant, such as what the interest rate on personal loans is. The service currently only supports English, but Jio plans to…
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