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Zomato, Swiggy and NRAI discuss issues, to meet in September again

Food aggregators Swiggy and Zomato met with NRAI representatives on August 29, this is a week into the NRAI's #LogOut campaign and a few days after its letters to various food aggregators. According to a Livemint report, Zomato and Swiggy may change the way they offer discounts and standardise terms for onboarding restaurants. MediaNama cannot independently verify this. At the meeting, both parties discussed 8 points raised by NRAI including deep discounts, uneven commission charges, private labels, forced fleet services, and uneven terms and conditions — issues also flagged by NRAI in its letters to the food aggregators on August 26. The food aggregators are now expected to meet NRAI in the second week of September with a formal proposal on the issues discussed. "There is an in-principle agreement to resolve these issues within specific timeline," said Anurag Katriar, NRAI's Mumbai chapter head, in a statement to MediaNama. NRAI said Swiggy’s approach was "fairly constructive" and they understood "all our viewpoints and promised to come back with an actionable plan". However, Zomato's meeting began with a false note as they stated their intention to also introduce Zomato Gold on the delivery vertical, said Katriar. "This is an entirely unacceptable proposition to NRAI, due to the stated stance of #ZoGoisNoGo," he said. Other issues were discussed at length, and Zomato is expected to follow-up in the next meeting, said NRAI. A Zomato spokersperson said they had agreed "to meet in a short time to discuss potential solutions and the way forward".…

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